Operator of Ontario Laboratory License #5697 under Med-Chem Health Care Ltd.

Frequently Asked Questions

Please review the following frequently asked questions.
If you still have questions please contact us.

Woman wondering about something online
What is Vector Health?

Vector Health is an Ontario Ministry of Health Licensed Lab under Med Chem Health Care, Ltd. Ontario Lab License #5697.
We provide COVID-19 RT-PCR testing and Antibody detection for individuals and corporations in Ontario.

Are your tests Health-Canada approved?

Yes, all our test results and health equipment are Health Canada approved. Travellers should confirm with the local government agency or airline to ensure your test results will be approved prior to boarding.

What testing does Vector Health provide?

Vector Health offers a number of testing solutions for individuals and corporations.

RT-PCR Test: Polymerase Chain Reaction testing with results available within hours (2 hour, same day, and 24 hours). In our clinics, these tests are administered via nasal swab collection. This test is the “gold standard” of COVID-19 testing.

For our Corporate Clients, we offer a Saliva Collection Method for RT-PCR testing. Tests are administered with a Saline Oral Rinse and results are provided next day.

Antigen Test: All Antigen testing is administered via nasal swab collection. These tests provide quick screening results and are acceptable for travel to the United States, the UK and certain International countries

Where is Vector Health located?

We currently have 22 locations in Ontario and expanding.

Please visit Our Locations page in order to find the closest location to you.

Do I need to book an appointment or can I walk in?

You must book an appointment online before receiving a test. We have appointments every 10-15 minutes and our online system is always available.

How will I receive my results?

Vector Health will send your QR encoded result to the email address provided when booking an appointment. Your privacy is important to us, so please make sure all your personal information is correct when booking. 

If you provided the wrong email address, please contact us at [email protected] so we can update your file.

Can I use my test results to travel?

Yes!

Our RT-PCR and Antigen tests can be used for travel. Please check with your airline or local destination to determine which test is required.

Can I reschedule my appointment with Vector Health?

Yes!

Your confirmation email has a reschedule option. If you have any problems rescheduling, please email [email protected] with the name you booked under and the date/time you wish to change to.

There is NO COST to change your appointment.

Can I change the type of test I booked?

Yes!

If you would like to change either the type of test (eg. RT-PCR to Antigen) or the time for results (eg. Same day to 2HR), we are here to assist. Please email [email protected] with the name you booked under and the type of test you would like to change to. We will update and either automatically credit your Credit Card the difference or provide you a payment link if the cost increased.

There are no hidden fees.

What happens when I cancel my appointment with Vector Health?

We understand that travel plans change.

Your confirmation email has a cancel option that you can select. If you have any problems cancelling an appointment, please email [email protected] with the name you booked under and note you wish to cancel your appointment.

For ALL cancellations, a $25.00 admin fee will be charged to your credit card.

Am I eligible to be tested by Vector Health?

If you answer yes to any of the screening questions then Vector Health will NOT be able to complete your testing.

Does your Antigen Test comply with UK Entry Regulations
  • The UK requires that the test meets the following performance standards:
    ≥97% specificity, ≥80% sensitivity at viral loads above 100,000 copies/ml.
    This could include tests such as:
    ·     a nucleic acid test, including a RT-PCR test
    ·     a LAMP test
    ·     an antigen test, such as an LFD (lateral flow device) test

Vector Health Labs Antigen Test does conform to the specifications:

Vector Antigen Performance
  UK Requirement vs Nasal RT-PCR vs NP RT-PCR
Specificity >97% 99.8% 99.8%
Sensitivity >80% 98.1% 91.4%

Get in touch.

1 800 757 0550

Or if you still have a question let us know...